I attempted to contact Booking.com multiple times, but reaching anyone was impossible. Their customer service was unhelpful. The vehicle I rented and paid for four days was unavailable for pickup. When we went to the rental office, they informed us that no vehicles were available, and they couldn't assist us.
Moreover, an employee at the Surprice office in Tivat, Montenegro, physically attacked me and attempted to take and throw away my phone. He literally assaulted me. Despite reporting this incident to Booking customer service, they neither arranged my refund nor took action against Surprice. They are only interested in receiving commissions, but customer satisfaction is nonexistent. For such a large company, this is shameful.
I will never rent anything through Booking again. Reference number for car rental: 732749569.
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
I rented a fully insured car from Sixt with reservation code 799213470 via Booking.com from May 2nd to May 9th at Podgorica Airport in Montenegro. However, upon arrival, Sixt representatives in Montenegro claimed the car wasn't insured, and I was forced to pay 216 Euros for a minor scratch. Despite ...
I booked and fully paid for a 4-day rental car via Booking.com from Wheego at Tirana International Airport. However, when I arrived to collect the veh...
On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six tim...
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