On July 7th, I rented a car from 387 Rentacar in Sarajevo through Booking.com, and my credit card was charged ₺9,816.25. Despite arriving at the office on time to pick up the car on July 20th, it was never delivered. Since then, I've contacted Booking customer service numerous times, emailed six times, and opened a case with customer relations. However, each time, I receive only automated responses and am constantly prompted to "create a case with customer relations." Calling me is equally unhelpful; I'm directed to the car rental company, who either refuse to answer or refuse to assist. I've also contacted my bank to dispute the transaction. Despite all these efforts, I still haven't received a refund of my ₺9,816.25 and Booking.com has offered no concrete solution. I demand a cash refund.
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
For a five-day trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar company at Sarajevo Airport through Booking.com. I made the payment through Booking, but when we arrived at the office, different fees and insurance issues emerged. To avoid the hassle of finding another car rental c...
For a seven-day (8th -15th June) family trip to Bosnia and Herzegovina, I rented a car from the 387 Rentacar (387rentacar.com) company at Sarajevo Airport through Booking.com. I initially booked through Booking.com. On arrival, we were unable to validate my credit card as the card provider could not...
For a three-day trip to Bosnia and Herzegovina, I rented a car from 387 Rentacar at Sarajevo Airport through Booking.com. I paid upfront via Booking.com, but upon arriving at the office, additional charges and insurance demands were presented. I declined the insurance, but they still took a €1200 de...
My family and I traveled to Sarajevo on July 3, 2025, and I booked a fully covered rental car through Booking.com. When I went to pick up the car, the local rental company demanded a 1,800€ deposit on my credit card. Although my card had sufficient limit and I authorized the hold, the company repeat...
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