Less than 48 hours before my reservation, which I had already paid for and was confirmed by the property, Booking.com canceled it due to overbooking by the hotel. There was no compensation offered, and the cancellation immediately impacted my credit card limit as the refund was not processed promptly.
This left me stranded without a room at the last minute, especially frustrating as most options were already sold out. Despite being a Genius Level 2 customer, Booking.com failed to provide the professional service I expected.
I chose Booking.com, trusting their reputation for reliability, yet they left me to deal with this inconvenience alone. I demand immediate action to resolve this issue and compensation for the disruption caused.
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
On August 15, I made a reservation through Booking.com, but just one day before my scheduled stay, the hotel suddenly canceled my booking. The reason given was that “the room had an issue.” However, instead of notifying me earlier, they waited until the very last minute—literally the day before chec...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I recently made a reservation through Booking.com (reservation number 4578284205) for three rooms from November 9-12. I requested the cancellation of just one room via the platform, which indicated the request would be sent to the property for processing. To my shock, the next day, I received a mess...
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