When I made the reservation on Booking.com, they promised airport transfer, but they did not fulfill it. When trying to make a taxi reservation, they asked for my flight code, and when I entered the code, it said 'flight not found' and removed this option one day before check-in. After confirming my reservation on June 2nd, I tried multiple times to arrange my airport transfer, but I encountered the same error every time. I said if the same error continues on the last day, I will call customer service, and despite contacting customer service from yesterday to today, they constantly create difficulties and do not provide the promised airport transfer. They are displaying an amateurism that is unworthy of such a corporate company. When I called customer service multiple times in a row, they said, "Let's give you 25 euros as a gift," and the minimum taxi fare is 36 euros (the situation they have fallen for 11 euros is really ridiculous). If this complaint is not taken seriously, I will also complain to Consumer Rights.
On September 17, I made a reservation through Booking.com at Hotel d’Amsterdam in Amsterdam, which included a free airport transfer service. However, due to heavy crowds and long passport control lines at the airport, I was unable to use the transfer. When I contacted Booking.com, I was told to take...
I booked a taxi through Booking.com, but the platform charged me more than the agreed amount. In addition, they did not provide me with my reservation number, making it impossible for me to track or manage the booking. I attempted to cancel the order, but no cancellation was processed. I immediatel...
While planning our vacation, I was searching for a hotel on Booking.com and specifically chose one that clearly displayed “Free Airport Taxi” as a perk. Since we were traveling abroad, every cost mattered—and this feature convinced me to book without hesitation. As the trip approached, I contacted ...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
Due to weather conditions, my flight was canceled, making it impossible for me to use my hotel reservation made through Booking.com. I immediately contacted Booking.com to request a refund, reschedule, or even a credit to my account—but they refused to provide any solution. Despite offering multipl...
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