Unfortunately although we paid our accomodation fee for Budapest Kodaly Apartment and as we went to the apartment at 23:00, we could not reach the authorized person via mobile and whatsapp and could not stay at our reserved and paid room. We had to find another Hotel in the night time with a lot of cost. No one has returned back to us from booking.com and we just saw that the reservation has been cancelled the next morning and only some of the cost has written in the cancellation area to be paid. This is not acceptable. We request all our money back as we have no fault at all and request Kodaly Apartments to apologize from us. Our time and money is valuable and because of them we lost a lot of time and money.
I made a last-minute reservation in Budapest, completed the payment instantly, and arrived at the property expecting a smooth check-in. However, when I got there, no one answered the phone, leaving us stranded. I immediately contacted Booking.com, and they told me they had sent me a link via email ...
We reserved King Apartments in Budapest through Booking.com. Unfortunately, we encountered a very dirty room, as you can see in the photos. They did not clean anything. When we requested to change our room, they initially claimed it was not possible. However, when we contacted Booking.com, they show...
We reserved and paid for a stay at Oslo Center Apartment through Booking.com from June 29 to July 2. However, when we arrived at the hotel around 3:00 PM, the gentleman we contacted said he would be there in half an hour but never showed up, leaving us stranded for the night. We had to find alternat...
I booked a non-refundable reservation at Astoria Boutique Suites in Budapest through Booking.com for August 15, 2025. After completing the booking, I received a confirmation message. However, only a few hours later, I was surprised to get another message stating that my reservation would be canceled...
I am absolutely furious with Booking.com! We made an international hotel reservation and paid for it through your mobile app. But when we arrived at the supposed hotel on the scheduled date, the receptionist told us it wasn't a hotel at all, but an apartment building, and we needed to contact the ap...
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