I made a last-minute reservation in Budapest, completed the payment instantly, and arrived at the property expecting a smooth check-in. However, when I got there, no one answered the phone, leaving us stranded.
I immediately contacted Booking.com, and they told me they had sent me a link via email for assistance. No such link ever arrived, and neither my registered email nor my phone number received any message. I asked Booking.com to resend the link to my registered contact details, but they refused, claiming it was against company policy.
Since we couldn’t even enter the property, I requested to cancel the reservation. That’s when Booking.com informed me of a €184 penalty fee, which was the exact amount I had already paid. So, not only did I lose my money, but I also never even used the accommodation.
Booking.com is quick to take payments, but when it comes to solving real problems, they hide behind their policies and refuse to help. I demand a full refund for a service I never received. This experience has been beyond frustrating—Booking.com, fix this now!
I booked a non-refundable reservation at Astoria Boutique Suites in Budapest through Booking.com for August 15, 2025. After completing the booking, I received a confirmation message. However, only a few hours later, I was surprised to get another message stating that my reservation would be canceled...
I booked and fully paid for my hotel in Stockholm months in advance through Booking.com, yet when I arrived at the hotel, they had no record of my reservation in their system. Despite having confirmation and an invoice, the hotel refused to check me in. I spent hours trying to resolve the issue, bu...
I fully paid for my Booking.com reservation in advance, yet when I arrived at the hotel, they demanded an additional €240 to allow check-in. I had no choice but to pay the extra fee to access the accommodation. Despite multiple attempts to contact Booking.com over the past four days, I have receive...
I booked a hotel through Booking.com that was clearly listed at €64, taxes included—or so I thought. When I got to the payment screen, the price suddenly jumped to €119.10. I didn’t even notice the extra charges until after the payment was processed. If this price had been visible earlier, I would h...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
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