We reserved and paid for a stay at Oslo Center Apartment through Booking.com from June 29 to July 2. However, when we arrived at the hotel around 3:00 PM, the gentleman we contacted said he would be there in half an hour but never showed up, leaving us stranded for the night. We had to find alternative accommodations. While we were waiting, another group arrived and stated that they had been attempting to contact someone since 1:00 PM but had received no response.
The following morning, we learned that our reservation had been canceled. When we called again, they said to come at 9:00 a.m. We went, but the door remained closed, and we were unable to contact anyone. Booking.com is refusing to refund us.
I reserved a 3-day stay at Rose Garden Apartments in Oslo via Booking.com, but my booking got canceled since I missed their limited check-in hours from 11:00 to 15:00. Even though I could have checked in the next day, they wouldn't help me out, so I had to rush to find another place at the last minu...
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
On May 26, I booked an apartment in London via Booking.com for the dates June 11–16. Since the day of booking, I’ve tried repeatedly to contact the property, but there’s been almost no communication at all. The apartment is managed by a third-party agency, and they have refused to give proper answer...
We booked the Heroes Square & City Park Thermals Apartment through Booking.com, trusting their service, but were completely let down by both the property owner and Booking. The owner sent a code and a video explaining how to find the place, but when we arrived, the location was terrible, and it was ...
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