On May 3, 2025, at exactly 2:28 AM, €340 (about ₺12,000) was withdrawn from my credit card by a charge labeled “BKG Hotel”—without my knowledge or authorization. I was asleep at that hour and did not initiate any transaction whatsoever. I immediately reported the unauthorized charge to my bank and took all necessary steps to block the card and dispute the transaction.
I have kept all related documents, messages, and screenshots to prove that I never made such a booking. Unfortunately, I have not been able to reach a single responsible person from Booking Hotel to explain the issue. There is no clear communication channel or support number, especially not one accessible from Turkey, even though they process payments from Turkish customers.
I urgently demand a full refund for this fraudulent charge and an official explanation from Booking Hotel. It is unacceptable that a platform handling sensitive payment data provides no real-time assistance for unauthorized transactions. Please address this immediately—I expect Booking to be accountable and responsive.
On June 10, 2025 at 2:47 PM, a charge of $494.21 (₺) was made to my credit card by BKG*Hotel at Booking.C—completely without my permission. I received no verification code, no password prompt, and no booking confirmation. This transaction happened without any action from me, and the amount is curren...
On August 12, 2025, at 23:49, I discovered that a hotel listed on Booking.com charged my credit card without my knowledge or consent. An amount of ₺35,770 (€726) was withdrawn from my account even though I never made a booking or authorized this payment. As the cardholder, I had absolutely nothing t...
Hello, on April 2, 2025, an unauthorized charge of €396 (around ₺13,700) was made on my credit card under the name BKG*Hotel at Booking.com, without my knowledge or permission. I did not make this transaction and was not booking any accommodation at the time. I immediately contacted Yapı Kredi Bank...
I recently discovered that Bkg Hotel Booking made an unauthorized charge of ₺22,000 on my credit card. I have never made a reservation or carried out any transaction through this company. This charge appeared out of nowhere, and I have been unable to contact anyone from Bkg Hotel Booking to resolve ...
On May 31, 2025, two unauthorized charges of 12,841₺ and 37,765₺ were made from my Garanti Bank card by bkghotel at Booking.com without my permission or approval. Strangely, despite receiving notifications for every other transaction—even down to 1 kuruş—I never received any alerts for these large w...
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