Bitget suspended my account due to a higher risk label; how can I appeal it?

On April 20th, I participated in trading VOXEL/USDT on Bitget using a third-party terminal via API access. I acted as a normal trader — no bots, no exploits, no manipulation. I simply responded to live market volatility, as any experienced trader would. The trading was fully legitimate and yielded a...

I am a verified user of the Bitget cryptocurrency exchange with UID number 1960591228. Since February 15, 2025, my account has been restricted from trading and withdrawals due to an accusation of “abnormal profit.” This claim came out of nowhere, and I’ve received no explanation or concrete evidence...

My experience with Bitget has been deeply frustrating. My account was frozen without any warning or explanation, and now I’m unable to withdraw money, open positions, or access my assets. I contacted customer service and uploaded all the required documents immediately. They assured me the issue woul...

My account has been suspended, please help me. This is truly my account, but I can’t log in because I lost access to my Google Authenticator. Please help me recover it, admin. I want to log back into my Bitget account and use it again.

Hello, I’ve been experiencing a recurring Google Authenticator code error on Bitget for weeks now. I can complete the first verification step, then confirm my email and phone number, but when I get to the third step—Google Authenticator—it always fails. I’ve tried entering the correct code 7–8 times...

My Bitget account balance suddenly dropped to $3.42 from $1000. My funds were in CTY coin, and when I checked my account today, the balance had drastically decreased. The account was in spot, and there are no transactions showing in the account history to explain this change. How can this issue be r...

Today, I transferred $650 worth of TRX from another exchange to Bitget, and within 5 minutes, Bitget blocked the funds, stating that I need to meet a $1000 minimum for the release. I am facing a major inconvenience as I cannot access my funds, and I need urgent assistance to resolve this issue tonig...

Hello, My Bitget account suddenly disappeared from my phone. I reinstalled the app, but now it won’t accept my password or verification codes, and I can’t access my account. I have both coins and funds in my account, and I’m unable to reach them. Customer support has been unhelpful and hasn’t resolv...

My Bitget account was suddenly frozen without any explanation, and I’ve been informed it will undergo a 15-day review. During this time, I can’t make any withdrawals, which is extremely concerning. Even if I had violated a rule, I should have been given a warning, but there was none. My account has ...

I had money in my account and tried to log in, but my phone number wouldn't work. I tried using my email, which worked, but when I got in, I saw that my account had been closed! I couldn't believe it. Something must have gone wrong. I've never had a problem with Bitget, and I depend on it a lot for ...