As the recipient of order 40095676003, I am writing to express my disappointment in the service I have received thus far. I've been waiting 4 days for the return process to be finalized, despite the fact that it was shipped on January 10 and received by your company on January 11. To put it bluntly, I cannot tolerate this lag and require swift action to be taken. A product I bought from your store got linty in less than a week, and my wife only wore it three times before she gave up. I was told I needed a receipt for the return and that I would get an update within 2 days after I filled out the necessary paperwork. The return period is supposed to be 30 days, but I have yet to receive a response. It is important to me that you understand that if this problem is not resolved quickly and to my satisfaction, I will use this complaint form as evidence in the future. Better customer service and speedy problem solving are two things I demand as a paying customer.
I've been patiently waiting for my order for 9 days, and despite the promise of delivery between 20/11 and 22/11, the product is still lingering in the warehouse. The lack of attention to this matter is concerning. I've tried reaching out to your customer service representatives, and they keep brush...
I placed an order with Bershka (order number 40185343759) three weeks ago, and it still hasn’t arrived. After reporting the issue, I contacted Hepsijet, who confirmed that my package was lost in transit. They informed me that Bershka must handle the situation by issuing a refund or sending a replace...
I ordered a product from Bershka's mobile application. When my product exceeded the estimated delivery time, I contacted customer service. I chose to have my product delivered to the store. And my product was returned to the warehouse due to the store's address change. I still view it as sent from t...
As an unhappy customer, I'm writing to convey my dissatisfaction with Bershka's service. I received damaged products from the firm and attempted to contact them by phone and email multiple times with no success. Bershka's customer service appears to be unresponsive, leaving me in the dark about the ...
I placed an order with Bershka on January 4, 2025, and it was supposed to arrive between January 4 and February 24, 2025. However, it has been almost a month, and I still haven’t received my order. This delay is unacceptable and causes unnecessary frustration for customers. I trusted Bershka to del...
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