Problematic Beko Refrigerator and Extended Wait Times for Repair

In this adventure that has been ongoing since the 7th of the month, I was called by Beko on the day I shared on this platform. They said they wanted to hear the incident from my perspective and assured me that they would work to resolve my grievance, yet no progress has been made. On July 17, 2024, around 22:30, they took my refrigerator to the workshop. Despite constantly calling the call center and requesting a 'loaner product,' they told me that the service team would contact me. Today, I called the call center again, and they told me that 'there are no loaner products available' according to their system. I was not given this information before; the service team did not contact me to inform me when my product, which was taken to the workshop, would be returned, nor did they tell me that they had no loaner products available. Beko has failed in every aspect, from the call center to its service team, friends. My grievance is not being resolved, my request for a loaner product is not being fulfilled, and I am not being informed by the service team about when my product will be repaired and returned from the workshop!

In 2023, I bought a refrigerator from the Beko brand. During the summer, I used this refrigerator for only 3 months in my summer house, and at the end of the summer season, I unplugged it after doing everything necessary. When I went to my summer house in the 2024 summer season, I plugged in my refrigerator and expected it to start cooling. All the lights on my refrigerator were on, and it made the sound it should when changing the temperature. However, my refrigerator was not cooling. On July 7, 2024, I reached customer service at 0 (850) 210 08 88. I shared my problem, stating that I have a 2.5-year-old child at home and no alternative cooling options. On July 8, 2024, I called again to ask when the service would come. Despite all these issues, the authorized Beko service in Mersin finally came to my house on July 11, 2024. After their inspection, they stated that my refrigerator was still under warranty, the product sold was a 'defective product,' the issue was not consumer-related, and the gas in the refrigerator had suddenly leaked out while it was stationary. They mentioned that there might be a leak due to this mishap and that they would take the product to the workshop for inspection. If it could be repaired, they would do so; if not, they would provide me with a new product. They left without taking my refrigerator from my house. I applied through WhatsApp with the 'request for a replacement product' message sent to my phone, but I learned that I had to wait 10 days from my application to request a product, and I complied with this procedure. On July 12, 2024, July 15, 2024, July 16, 2024, and July 17, 2024, I called customer service at least 4 times. I repeatedly informed them of the urgency of my situation, that I had been trying to live in a house without a refrigerator for 10 days, that I had a 2.5-year-old baby at home, that I had no means of preservation in a city like Mersin, and that I had been victimized by Beko with a defective product while I just wanted to spend my 3-month summer vacation in peace. Finally, the service contacted me and said they would come to pick up my product between 09:00-22:00. They took my refrigerator to the workshop around 22:30. Despite constantly calling the call center and requesting a 'replacement product,' they told me that the service would contact me. Today, I called the call center again, and they said that 'the service does not have a replacement product' according to the system. I was not given this information, the service did not contact me to tell me when my product taken to the workshop would be returned, and they did not tell me that they did not have a replacement product. Beko has truly become a brand that I regret!