I bought a Beko deep freezer from beko.com.tr in 2020 and left it in its original packaging until August 2024, when I finally decided to get it set up. Surprisingly, I was informed that a fee was required for the installation due to the elapsed time of 3 years since the purchase. The condition in question was not disclosed in the distance sales contract or on the invoice, which is quite deceptive. Even after contacting customer service on multiple occasions, my problem has yet to be resolved. I had higher expectations from a reputable brand like Beko, and this whole experience has been incredibly frustrating. I'm really let down by the lack of support and transparency, and I hope Beko takes immediate action to address this problem.
On December 3rd, 2022, I got a new refrigerator from Beko, but it failed after only three months of use. I contacted Beko for assistance, and they advised me that the refrigerator needed to be replaced, but they also asked an additional 8,000 Turkish Lira. Because I was unwilling to pay the addition...
I purchased a Beko deep freezer along with a Beko TV, spending over ₺80,000 in total because I believed in the brand’s quality and customer service. Both products were delivered on March 20. We were instructed not to plug in the freezer for 4–5 hours, which we followed. However, once it was powered ...
I bought a Beko refrigerator on December 3, 2021, expecting a reliable appliance from a reputable brand. However, just three days after the warranty expired on December 6, 2024, the refrigerator suddenly stopped working. When I called for service, the technician informed me that the pipes in the upp...
Last year, I purchased a Beko freezer, and just recently, I've noticed that the upper section is freezing while the lower part is thawing out. I reached out for assistance, and they discovered that the grill in the rear had rusted, resulting in damage to the hose and leading to a gas leak. This issu...
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