Beko Charges For Deep Freezer Installation
I bought a Beko deep freezer from beko.com.tr in 2020 and left it in its original packaging until August 2024, when I finally decided to get it set up. Surprisingly, I was informed that a fee was required for the installation due to the elapsed time of 3 years since the purchase. The condition in question was not disclosed in the distance sales contract or on the invoice, which is quite deceptive. Even after contacting customer service on multiple occasions, my problem has yet to be resolved. I had higher expectations from a reputable brand like Beko, and this whole experience has been incredibly frustrating. I'm really let down by the lack of support and transparency, and I hope Beko takes immediate action to address this problem.
Dear Customer, First of all, we thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Beko family, we wish you days full of health and happiness. We are by your side 24/7, here for your happiness. Beko Customer Contact Center
Contact was made. However, no solution was reached. Despite not being included in the distance sales contract, the company continues to demand payment.
