I bought two bedside wall lamps from Bauhaus, but since they didn’t match my room’s decor, I wanted to return them. Even... though I brought the products back unused and in perfect condition, the store refused to accept the return, saying that they cannot take items back without the original packaging.
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. How...ever, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho
I ordered a table from Bauhaus 22 days ago. Ten days later, they told me it wouldn't be delivered to my house. I made a ...record of the cancellation right away, thinking the process would be quick. I got a message later saying the table would come, which confused me because I had already canceled it.
I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I ...filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no
I returned two separate orders (order numbers 8641774355 and 8640396018) to Bauhaus via Horoz Lojistik on July 11, 2025.... Both items were picked up from my address at the same time. I clearly informed the courier that these returns had different return codes, but they processed both items under a sin
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gels...in cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines.
The item that was handed over to the shipping company for delivery on June 9 has still not been delivered after a full w...eek. Every day, the delivery date on the courier company's tracking page is updated, but the promised date is never honored. Despite our repeated calls, neither the shipping compan
"Good evening. Ms. Eylem, the manager of the paint department at Kozyatağı Bauhaus, resolved the problem we experienced with her expertise. I thank her for all the efforts and hard work she has shown."
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only o...ne box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil
I purchased a clothes drying rack from Bauhaus on November 27, 2024. Due to travel abroad, I didn’t get a chance to use ...it until January 2025. During its very first use, I realized the product was defective, so I brought it back to the store to request a return. The staff confirmed the defect and a
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handi...ng over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund.
I purchased an inflatable mattress from Bauhaus on November 12, 2024, but it deflated every four hours, making it unusab...le. I returned the mattress on November 18, 2024, requesting a refund for the defective product. However, despite following the return process and providing all necessary informati
The swing was broken and the return process through Bauhaus was abysmal. I needed a garden swing in my caravan park to h...ost my guests. In order not to face any problems I have purchased one of the best products Bauhaus had to offer online. Moreover, the product seemed to be a five-star product and I
bought a heater from them, but when it got here, it was disappointingly wea...k. Because of this, promptly started a return, hoping for a quick resolutio
I have been a customer who has been shopping at Bauhaus in Germany and Switzerland for years. Now I am in Turkey and I e...xpected the same quality and service. On 11.04.2023, I ordered a Sunfun lounge furniture set online, which was delivered relatively quickly, but unfortunately, it was a defective i
