I bought two bedside wall lamps from Bauhaus, but since they didn’t match my room’s decor, I wanted to return them. Even though I brought the products back unused and in perfect condition, the store refused to accept the return, saying that they cannot take items back without the original packaging.
I honestly don’t understand this policy — are we expected to store every single shipping box at home? Not everyone has space for that. I returned the items on the same day, completely clean and undamaged, yet I was told, “We can’t accept returns without the box,” leaving me frustrated and disappointed.
I’m not even asking for a refund — I just want Bauhaus to take the products back. Such a rigid and customer-unfriendly approach is truly disappointing for a brand like Bauhaus. I request that this issue be resolved appropriately and that customer satisfaction be given priority.
I made a mistake when I purchased two plastic storage wardrobes from Bauhaus online. I thought I was getting a good deal, but boy was I wrong. These things are hideous and look nothing like the photos on their website. Furthermore, the quality is simply deplorable. I mean, I knew I wasn't getting a ...
On February 24, I placed an order through the Bauhaus website for two boxes of laminate flooring. On February 28, only one box was delivered. I immediately contacted both Bauhaus and the shipping company Kolay Gelsin, and they confirmed that two boxes were shipped separately and that one box is stil...
I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no...
I purchased tiles, cement, and various materials for a bathroom renovation from the Bauhaus Kepez (Antalya) branch. I also paid for delivery service through Bauhaus, as the items were heavy and delivered on pallets. Because of this, I couldn’t inspect each item individually during delivery. After th...
We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....
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