I purchased tiles, cement, and various materials for a bathroom renovation from the Bauhaus Kepez (Antalya) branch. I also paid for delivery service through Bauhaus, as the items were heavy and delivered on pallets. Because of this, I couldn’t inspect each item individually during delivery. After the construction was completed, I was told that unused materials could be returned, so I took the entire leftover pallet back to the store.
However, I noticed that one bag of cement had a torn package that had been taped over, and it was clearly taped before it was delivered to me. Additionally, one box of tiles located at the bottom of the pallet was cracked. When I tried to return both items, the store staff refused, claiming that damaged products cannot be accepted for return. But these products were delivered to me in damaged and taped condition from the start.
I have the invoice for these materials, which total around ₺10,000. I find it unacceptable that a major company like Bauhaus would sell damaged goods to customers and refuse to take responsibility by denying returns. I request that my return be accepted and that I receive a full refund for the defective products.
I ordered two faucet taps and two shower systems from Bauhaus. They shipped them in two separate packages via Kolay Gelsin cargo. However, only one of the two packages was delivered to me. When I contacted the courier company, they initially told me the two packages had different delivery timelines....
I was sent a used and previously returned product by Bauhaus, from which I had purchased a balcony seating and dining set. The items were delivered to me defective and with visible faults. After noticing this, I immediately initiated a return request. However, I was told that I had to repack all pa...
Three days after the Kale brand toilet seat cover I bought online from Istanbul Ataşehir Bauhaus was installed, the hinge of the cover broke and when I took the product for return, they said that it would not be from the store, I had to call customer service first. The customer service asked for an ...
I bought two bedside wall lamps from Bauhaus, but since they didn’t match my room’s decor, I wanted to return them. Even though I brought the products back unused and in perfect condition, the store refused to accept the return, saying that they cannot take items back without the original packaging....
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handing over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund. ...
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