I was sent a used and previously returned product by Bauhaus, from which I had purchased a balcony seating and dining set. The items were delivered to me defective and with visible faults. After noticing this, I immediately initiated a return request.
However, I was told that I had to repack all parts exactly as they were in Bauhaus’s warehouse, which was quite difficult to do. Despite calling multiple times and sending several messages via WhatsApp, the refund was only processed after my credit card billing date, meaning the charge appeared on my statement, disrupting my budget planning.
I also had to pay for the bubble wrap and other packaging materials when returning the items. I therefore request full reimbursement for all expenses I incurred, including the packaging costs, and proper compensation for the inconvenience I experienced.
We bought a garden furniture set from Bauhaus. I started the exchange process because one of the cockles of the product was defective. Two days later, the people who came to pick up the cargo said that they could not take the product because the packaging was not done. The fiasco started after that....
I purchased a product from Bauhaus’ online store and completed the return process at their Kağıthane branch. After handing over the item, the store asked me to send a photo of the return document via Bauhaus WhatsApp, which I promptly did. Weeks have passed, and I still haven’t received my refund. ...
The swing was broken and the return process through Bauhaus was abysmal. I needed a garden swing in my caravan park to host my guests. In order not to face any problems I have purchased one of the best products Bauhaus had to offer online. Moreover, the product seemed to be a five-star product and I...
On August 4, 2025, I purchased a rattan garden furniture set from the Bauhaus website under order number 8891137328. However, the wrong product was delivered to me; the size and shape of the item I received did not match my order at all. I reported the issue to the call center with photos, and altho...
I purchased a garden cabinet from Bauhaus, which was delivered to me on May 29. Less than two months later—on July 20—I filed a complaint because the cabinet had started to melt and warp under direct sunlight. I documented the issue with detailed photos and videos, clearly showing the product was no...
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