BAUHAUS Refuses to Cancel Online Order Before Shipment
On September 30, 2026, at 9:21 PM, I placed online order number 11302713291 through BAUHAUS for a decorative fireplace. When I wanted to cancel the order the following day, I was told that it could not be canceled because the product had already been packaged at the warehouse. I was also told that the warehouse would be notified and that the cancellation would depend on the discretion of the warehouse staff.
Even after approximately 24 hours, no action had been taken. I was then told that the product would be shipped, that it would be returned after I refused delivery, and that the refund would be processed this way. I find it completely unreasonable that I am not being given any option to cancel an order while the product is still sitting at the warehouse, forcing it to unnecessarily travel hundreds of kilometers and unnecessarily tying up both my time and my money in the process.
I request that my order cancellation request, which is one of my basic rights when shopping online, be handled reasonably and promptly. I want my decorative fireplace order to be canceled before it leaves the warehouse and the amount I paid to be refunded to me without further delay.
