Waiting for AXA Insurance to Respond to My Water Leakage Expertise
I requested an appraisal from the agency for the damage to my house due to a water leak in the building. Since I could not get a response, I reported the situation to the General Directorate of Axa Insurance. They also reported the situation to the agency. Axa Insurance Agency made a phone call and insulted me because I reported the situation to the General Directorate. Even though I opened this situation and reported it to the General Directorate, 10 days have passed since the issue. Neither the agency nor the General Directorate received an apology or response regarding my appraisal request. The walls of my house are swollen and moldy... I congratulate the General Directorate of Axa Insurance for their indifference, the disrespect of their agents and for being a reliable and corporate company... Insurance Policy No: 3659***45
The complaint reflected through your website by Mr. A. has been taken into consideration by our Company. Further information will be provided regarding the matter. Respectfully, AXA SİGORTA A.Ş. Customer Complaint Management
The complaint referred to your site by Mr. A. has been evaluated. Upon reviewing the application, we would like to share that a damage file has been opened based on the notice received by our company and will be examined within the scope of policy coverage. It has also been confirmed in the discussion between the insured and the agent that the shares were not made by the insured. We present the matter for your information. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management
