I requested an appraisal from the agency for the damage to my house due to a water leak in the building. Since I could not get a response, I reported the situation to the General Directorate of Axa Insurance. They also reported the situation to the agency. Axa Insurance Agency made a phone call and insulted me because I reported the situation to the General Directorate. Even though I opened this situation and reported it to the General Directorate, 10 days have passed since the issue. Neither the agency nor the General Directorate received an apology or response regarding my appraisal request. The walls of my house are swollen and moldy... I congratulate the General Directorate of Axa Insurance for their indifference, the disrespect of their agents and for being a reliable and corporate company... Insurance Policy No: 3659***45
I have home insurance from Axa Insurance and I am dealing with a water leakage issue affecting the downstairs area. Although the issue was under control for a week, Axa Insurance did not provide support, claiming there was no problem. An expert was sent, a report was promised, and intervention was m...
I bought a home insurance policy from Axa Insurance, and the policy said that it came with a boiler maintenance service. When I tried to use the service, that's when things started to go wrong. Even though Axa Insurance filed the necessary request, they have been dragging their feet and not moving f...
I reported a water leak in my home, which is actively insured by Zurich Insurance, and opened a damage claim with the number 1080791. The claim was opened on August 19, 2024, but neither the expert nor anyone from the insurance company has contacted me, and no action has been taken regarding the rep...
On 05.08.2025 in Diyarbakır, I had a material damage accident with my Fiat Egea, license plate 06 CLJ 975. The other party was found 100% at fault, and their insurance is with Axa Insurance. Since that day, my car has been waiting in the repair shop for 16 days. Although I was told every day that an...
As an Axa Insurance policyholder, I would like to express my dissatisfaction with their inadequate level of support. Our vehicle, with license plate number 34 ** 9204, was unfortunately involved in an accident for which we were deemed responsible. Since our insurer is Axa Insurance, we decided to ch...
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