My mother and I went to the hospital because she was experiencing severe bleeding. They discovered uterine thickening and concluded that the bleeding after menopause was caused by this. A sample was taken and sent to pathology. They discovered that the bleeding was caused by a polyp and decided to perform surgery based on the pathology results. However, Axa health insurance claimed that fibroids and polyps were the same thing and requested additional reports after evaluating the case. We received all of the reports, but they denied the claim a month later. Meanwhile, the bleeding continued, and we informed them that surgery was urgently required due to blood loss. They requested an ultrasound, but the hospital's radiologist and gynecologist said it was unnecessary because a pelvic ultrasound could not provide a clear diagnosis. They refused to consider this and rejected our claim, citing a previous fibroid diagnosis from 2017. They even closed the provision, claiming that I had no right to object because a month had passed since the initial claim. They advised me to go to court if I so desired. I will take legal action. Axa Health Insurance is a complete shambles, and it should not even be the last company considered.
About 20 days ago, I had a mammogram and an ultrasound, and a mass was detected. I made an appointment with the hospital for a biopsy of the mass 20 days later. I have supplementary Axa health insurance. I applied to the hospital with this insurance. I sent all my breast-related reports, etc., I hav...
Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...
Today, my mother, who has been insured with Axa for at least four years, was admitted to Bursa Medicana Hospital for a one-day stay due to high blood pressure. However, we were informed that the hospital stay would not be covered by Axa. The reason given was her pre-existing high blood pressure cond...
About two weeks ago, we applied under our Axa Insurance health policy (policy no: 590365) for my mother’s gynecological surgery scheduled to take place at Istanbul Ataşehir Medicana Hospital. Throughout the application process, we never received a clear or timely response. At every stage, we had to ...
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