On October 2, 2025, in Istanbul, I was involved in a traffic accident with my 2015 Fiat Ducato 16+1 school transport veh...icle, in which the other party was found to be 100% at fault. Although the damages caused by the other vehicle were repaired under insurance coverage, I was left without my vehicle
I have been paying for Axa Supplementary Health Insurance for 3 years, but when I finally needed it for a serious, life-...threatening condition, they rejected my claim. My doctor confirmed that one side of my nose is 90% blocked, causing shortness of breath and constant fatigue, which could lead to he
I was involved in a traffic accident that caused injuries, including fractures to my wrists, spine, and face. Despite mo...re than a year having passed, Axa Insurance has still not paid the compensation. We initially agreed on an amount, they asked for my signature, and I sent it—but now they’re not ev
I had only had my motorcycle for two weeks when, on October 1, 2024, an accident occurred due to a taxi driver running a... red light. The taxi's insurance is with Axa, and the traffic accident report shows the taxi driver as 100% at fault. My motorcycle was rendered unusable, and my service center sai
Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance ...for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under
About 20 days ago, I had a mammogram and an ultrasound, and a mass was detected. I made an appointment with the hospital... for a biopsy of the mass 20 days later. I have supplementary Axa health insurance. I applied to the hospital with this insurance. I sent all my breast-related reports, etc., I hav
They rear-ended my car in Belgium. Axa Sigorta requested that the vehicle be temporarily repaired and brought back to Tu...rkey. However, no one in Europe performs temporary repairs; there is no such concept here. They told us that they either repair the vehicle properly or not at all. Despite explaini
Today, my mother, who has been insured with Axa for at least four years, was admitted to Bursa Medicana Hospital for a o...ne-day stay due to high blood pressure. However, we were informed that the hospital stay would not be covered by Axa. The reason given was her pre-existing high blood pressure cond
Inter Partner Assistance Türkiye - I used the travel insurance I bought from Axa Insurance in the USA. I have submitted ...all the necessary documents. However, the company rejected my request, saying that there should be an invoice number in the invoice I submitted. At first glance, it may seem logica
I got into a car accident on December 4, 2024, and the other person was completely to blame. However, their insurance co...mpany, Axa Insurance, declined to cover the repairs for my vehicle. The recommended Çakır appraisal company advised, "Take care of the car repairs on your own, keep track of all ex
Hello, I am the owner of the vehicle with license plate 25 L* 075, Yalçın G****. On December 1, 2023, my parked car was ...hit by a customer of Axa Insurance, resulting in an accident for which they were found 100% at fault. Claim file number 11340362 was opened. I sent my Diminished Value Claim and No
I've been through 20 sessions of physiotherapy at Medistate Hospital in Kavacık. After completing all my sessions, the h...ospital called to inform me that my insurance wouldn't cover the physiotherapy costs and that I had to foot the entire bill. However, prior to starting the sessions, they assured m
The damage file number is 10470016, and the file number is 34 j*t 3**1. Axa Insurance has done something that has never ...been done before: they ignored a simple bill for ₺637.20 and handled the transactions through the Sogüt OtoCam service without paying. Even though the insured gave their IBAN as TR
For years, I've had private health insurance through Axa Insurance, hoping that it would help my family's health problem...s. The company, however, only covers minor illnesses such as colds and dental cleanings. I recently discovered I have a nasal deviation, and after seeking medical advice due to bre
I have never encountered another insurance company that puts individuals through such a hassle when it comes to paying f...or medical examinations covered by foreign travel health insurance, especially when you have to travel abroad. They repeatedly reject paying the required amount for baseless reason
My parents have been insured for twenty years, with a lifetime renewal guarantee, and they have consistently made paymen...ts during this time. However, when my mother had a heart attack three months ago, the insurance company initially refused coverage, stating, "You will have to pay; we don't cover t
"Thank you for the solution that befits the size of your brand, but I would like to remind you that in such difficult situations, the process needs to be managed more effectively to avoid creating additional stress for your customers. Thank you."
For many years, my wife and I have been covered by an Axa supplementary hea...lth insurance policy. My spouse had to have emergency surgery this week due
