Axa Supplementary Insurance Fails to Cover One-Day Hospital Stay for Long-Term Policyholder
Today, my mother, who has been insured with Axa for at least four years, was admitted to Bursa Medicana Hospital for a one-day stay due to high blood pressure. However, we were informed that the hospital stay would not be covered by Axa. The reason given was her pre-existing high blood pressure condition.
What baffles me is that, despite having this condition for four years, she has never required a hospital stay until now. If Axa won't cover this, what will they cover? They refused to cover a one-day hospital stay, and as a result, this will definitely be our last year with Axa. This is not how insurance should work!
To evaluate the application submitted to your site, detailed information is needed. The GSM number listed on the site regarding the matter was called but could not be reached. Additionally, our request for information has been sent in writing to the email address, and no response has been received as of this date. We would like to state that an evaluation will be made promptly upon the submission of the requested information, and we extend our respects. AXA INSURANCE INC. Customer Complaint Management
We have spoken with the Axa customer representative multiple times and were told that nothing could be done. There is no need to write here as if you are going to offer a solution now. If you are genuinely going to offer a solution, please get in touch. There is no need to just try to appear as if you are offering a solution!
