5
Serdar is very satisfied with the result
Resolved

AXA's Unfair Denial of Coverage Due to Preexisting Condition

Serdar
August 22, 2023 12:09 pm
42
Serdar's Thank You Message
“Thank you for the quick solution.”

For many years, my wife and I have been covered by an Axa supplementary health insurance policy. My spouse had to have emergency surgery this week due to a condition that had a cyst prior to the insurance policy. Unfortunately, they did not offer to pay for the surgery, citing the preexisting condition as their justification, which added to the stress. It is perplexing how a common condition, such as a simple cyst, which can naturally shrink or vanish over time, can be equated to an unrelated mass, resulting in a denial of coverage. Given that this issue has yet to be resolved, I want to make it abundantly clear that, if necessary, I will take it to court and file a complaint with the Consumer Arbitration Board.

August 22, 2023 2:25 pm (2 hours after complaint)

The complaint reflected through your website by Mr. A. has been taken into consideration by our Company. Further information on the matter will be provided. Best regards, AXA SİGORTA A.Ş. Customer Complaint Management

August 22, 2023 5:27 pm
August 22, 2023 5:28 pm
Serdar
August 24, 2023 3:35 pm

Thank you for the solution that befits the size of your brand, but I would like to remind you that in such difficult situations, the process needs to be managed more effectively to avoid creating additional stress for your customers. Thank you.

Serdar
August 27, 2023 10:17 am

Thanks for your quick response

Serdar
March 01, 2024 7:27 am

Thank you for the quick solution.

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