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My Audi A3 Software Problems Never End!!!!

Harun
Harun
Audi
March 8, 2025 1:22 PM52

Dear Sir/Madam, I purchased an Audi A3 in May 2021 in Turkiye, and from the very first day, I have encountered various software errors. This situation has seriously undermined my trust in your brand. I am bringing these issues and the difficulties I have faced to your attention and request an urgent resolution. On the first day of owning the vehicle, I encountered an SOS error. Later, I experienced a child safety lock issue. In the summer of 2021, when I contacted Doğuş Otomotiv Authorized Service, I was informed that this was a chronic problem and that I would be notified when a solution was available. However, I never received any feedback. Additionally, the wireless connection of Apple CarPlay has been inconsistent. Sometimes it connects without issues, while at other times, it does not recognize my phone at all. By 2022, the issues had increased: Presense deactivated warning Hill-start assist deactivated warning Drivetrain system error and more and more!!! When I took my car for maintenance at an authorized service center, I expected support regarding these software problems. Instead, I was asked if I wanted a "clay treatment" to enhance my car’s paint shine. No permanent solution was provided, only temporary fixes, and the same issues kept recurring. In 2023, when I visited another authorized service center, I was informed that my warranty had expired, and I would now have to pay for these repairs. However, I was also told that the chip causing these errors was a known issue and had been fixed in newer vehicles. At this point, I must ask: Is this acceptable for a premium brand like Audi? If these software errors were present from day one and were never properly addressed under warranty, how can it be justified to charge me for them now? Furthermore, as a resident of an earthquake-affected region, I am already struggling with significant hardships, and these ongoing vehicle issues only add to my difficulties. For these reasons, I request that these chronic software problems be resolved free of charge and that a clear solution be provided. Otherwise, I will be compelled to escalate this matter to the Consumer Arbitration Committee and relevant legal authorities. I request that this matter be addressed promptly, and I look forward to your response. Sincerely,

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