Dear Sir / Madam I went to Local Authorized Audi Service (Doguş Oto Cankaya) due to chronic problems in the SOS control unit in my 2021 model Audi A3 Limousine. After a long waiting period, they told me that the SOS control unit will be replaced under warranty. In addition, they replaced the two front seat belts due to Audi's worldwide seat belt recall issue. After changing the seat belt, the front two seat belts were not coming and were not fastening. I guess it has bad seat belt tensioner or something else. This issue was happening even if I pull the seat belt slow or fast. There were so many times when I drive my car without fastening my seat belt. When I went to the service for the second time, I stated that it's better to change the seat belt again as this was a overserious issue, however the service told me that they will remove the seat belt and put it back on and that I would not have any more problems. After my 3rd visit, the same problem reappeared when I was returning back to my home (approximately 4 km away) from Local Authorized Audi Service (Doguş Oto Cankaya). I immediately called the service again and explained the issue to the service consultant with a video. I was called back to the service. This problem did not occur when we were checking the issue in the service. I still requested that the seat belt must be changed again, but it was not accepted by the service consultant. Therefore, as a last resort, I told them that I would file a complaint about this overserious issue. Unfortunately, these statements did not mean much for Doguş Oto Cankaya. I would like to ask the following questions to Audi official and Dogus Oto Cankaya and: Isn't it a overserious issue to drive on the road without a seat belt? Before Audi Service called me for the recall campaign, my seat belts were already working fine. This problem started after you replaced the seat belts. I sent videos to the service consultant stating that I had this problem many times. (the chassis number also has been recorded) Do you think it is an ideal solution to remove and put on the seat belt instead of solving this issue? Do you think this vehicle can pass from MOT?
Dear Sir/Madam, I purchased an Audi A3 in May 2021 in Turkiye, and from the very first day, I have encountered various software errors. This situation has seriously undermined my trust in your brand. I am bringing these issues and the difficulties I have faced to your attention and request an urgent...
Dear Sir or Madam, At the end of 2023, I purchased an Audi Q3 from your dealer Audi Aldo Otomotiv in Mersin. I wish to report persistent problems with the vehicle and my service experience. Vehicle Information: • Plate: 33 ASU 66 • VIN: WAUZZZF37R1035366 • Engine No: DXD389321 • Extended Warranty: v...
I purchased my 2023 Audi A3 brand new. Since day one, I've been experiencing transmission vibration and knocking. This problem becomes more pronounced, especially when the transmission warms up. I've visited an authorized service center three times so far. My first visit was to the Fethiye Başaran A...
Last month, I noticed that the camera system in my 2023 A3 S-Line was not functioning correctly, prompting me to schedule a service appointment at the Istanbul Kartal Doğuş Oto Audi and Volkswagen Service Centers. While the camera was the only issue, the service experience unfolded unexpectedly. Upo...
I own a 2012 Audi A5 2.0 tfs Quattro with only 114,000 kilometers on the clock, and I've had it serviced at the Audi authorized dealership for the past 11 years. On February 9, 2022, at 105,000 kilometers, I paid a whopping 31,600 Turkish Lira at Doguş Oto Maslak for a clutch replacement. When I rel...
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