My ASUS TUF Laptop Freezes, Crashes, and Restarts

I opened the computer thinking that if I clean all of these without saying anything, the problem would be solved and I would clean them nicely. However, I saw that the same problem persisted. I called Asus Support again, mentioning these issues and stating that I did not want to send it in for warranty as a student and a citizen in a difficult situation. They asked me to send photos of the error via email. I mentioned that I had followed the same procedure before but did not get any results. Later, hoping to get a result this time, I sent an email explaining the error details and my situation. For the past 1.5 weeks, they have been responding to my emails every two days, while I reply immediately. However, in their latest email, they again mentioned a user program error, stating that the computer would shut down if the CPU temperature exceeds 95 degrees and would refresh. I repeatedly, repeatedly, repeatedly, repeatedly, repeatedly, repeatedly indicated with photos, videos, and writings that the problem was not overheating, but that the CPU reaches 100% even when the computer is idle or running simple programs, causing freezes and lags. The strange thing is that the CPU heats up on its own even when no proper programs are open. Even when I use it as a basic work computer in performance mode while charging or not charging, it gives errors in programs like Office Word. My previous laptop was a 10-year-old computer, and I never encountered such a problem. While continuing to improve myself in my field, I used the same programs on it without any issues. But why do I still experience problems with a better computer, even when I don't use those programs or even with a normal internet browser, without pushing the computer hard? I cannot find a solution to this problem. Why is Asus technical support leaving me in a difficult situation? I bought the Asus brand with trust and love. But now I see that they do not care about customer satisfaction. At this point, I don't know what else can be done. But I am writing and sending this to ensure that other citizens do not suffer like me because Asus officials remain silent and do not find a solution to my problem. NOTE: I have documents, photos, and videos related to the error.