I bought an Asus Zephyrus G14 laptop in June 2023. In early December, it just stopped working out of nowhere while I was reading an article. It had this weird burnt smell too. I contacted Asus support and they told me to send it to the service center using UPS. I really need the laptop for my schoolwork, so I made sure to let UPS know that it's fragile. Two days later, someone from Asus called and said that the laptop was broken because UPS mishandled it. They showed me some shocking pictures as evidence. Asus told me that I needed to file a report with UPS before they could continue. Even though I asked for a quick response, it's been a whole week and there's still no solution. The Asus customer service is not responding, and I'm stuck in a really frustrating situation. Neither Asus nor UPS seem to care, so now I'm stuck without any help. Even though they're supposed to be working together, I'm the one left dealing with the mess afterwards. I want to know what's going on with my laptop!
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
I bought an ASUS TUF laptop on September 22, 2023. It has an RTX 4050 graphics card, an AMD Ryzen 7 processor, a 144Hz screen, and 8GB of RAM. I'm an engineering student and I rely a lot on programs like Solidworks and AutoCAD. I ended up spending around ₺33,000 on them, paying in monthly installmen...
On May 7, 2023, I initiated a warranty request for my Asus product through customer service. They directed me via email to fill out the necessary information. After completing the form, I received an email the next day indicating that UPS would come to pick up the product from my home. However, the ...
On March 3, 2023, I bought two Asus Rog Strix g513IE HN065 laptops via online shopping. Unfortunately, only 25 days after I bought them, I realized one of them had a dead pixel on the screen. I contacted Asus support about the problem, but they told me that they only help with cases involving at lea...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
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