I submitted my ASICS brand shoes, which I had only worn about 10 or 12 times, to the store at Ankara Kentpark Mall on February 20, 2025, due to a tear on the side, under the record number INT13217. On February 27, 2025, I was informed via message that my claim was rejected because the shoes were allegedly not used according to the care instructions. I called customer service and was told they would send the shoes for a second inspection, prioritizing customer satisfaction. Yesterday (April 1, 2025), I received a message saying the product was being processed for review, but today (April 2, 2025), it was rejected again for the same reason—improper use. When I asked how a product sent yesterday could be inspected and rejected by today, the store staff said, "The inspection is done through photos; otherwise, it takes too long." I called customer service again and asked twice, "Do you have people who decide it's user error just by looking at a photo?" They very comfortably said yes. Today, I canceled my last order and ended communication with the store. Their after-sales support is absolutely nonexistent.
I bought a pair of Asics shoes and wore them only 10 to 12 times before the side stitching started to come apart. On February 20, 2025, I returned the shoes to the Ankara Kentpark AVM store with record number INT13217 for inspection. Just a week later, on February 27, I was told the request was reje...
On April 4, 2025, I purchased a pair of Asics sneakers from the Boyner store inside Ankara Ankamall. Shockingly, within less than a month, the left side of the shoe developed a tear and visible damage, exactly as shown in the attached photos. I used the shoes under normal daily conditions—no harsh a...
On October 1, 2023, I bought my Asics brand sports shoes from the Espark Sportive store in Eskişehir, and I've attached the receipt. Due to the weather circumstances at the time, I didn't get to wear the shoes very often. However, in March 2024, I discovered deformations and tears in the mesh fabric...
I purchased a pair of Asics shoes on December 5, 2025, and during my very first use, they cut into my foot and caused bleeding. I immediately reported the issue to the Asics store at İstinyePark Mall, and they sent the shoes for inspection. Shockingly, the response came back as rejected. I then sho...
I purchased a pair of Asics tennis shoes from Intersport Akbatı on August 20, 2024, expecting durability. However, in just two months, the sole, edges, and toe area developed severe tears and deformations. On January 22, 2025, I returned the shoes to Intersport for inspection (Case Number: INT11739...
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