On April 4, 2025, I purchased a pair of Asics sneakers from the Boyner store inside Ankara Ankamall. Shockingly, within less than a month, the left side of the shoe developed a tear and visible damage, exactly as shown in the attached photos. I used the shoes under normal daily conditions—no harsh activity, no misuse.
I submitted the shoes for inspection, expecting a brand like Asics to stand behind its products. But after 3 weeks, I received a vague and dismissive rejection with no detailed explanation whatsoever. It honestly felt like an insult more than a response.
This is not what I expect from a premium brand. If a shoe tears in just a few weeks, it is clearly a manufacturing flaw, not customer misuse. Yet, Asics refuses to take responsibility and Boyner fails to offer any real support.
I’m extremely disappointed and have already begun the process of filing a formal complaint with the Consumer Arbitration Board. A brand that refuses to back its product and ignores valid claims is not one I will ever purchase from again.
Asics, this is your chance to make it right. Either offer a replacement, repair, or refund immediately. Ignoring the problem only ensures you'll lose more loyal customers like me.
About six months ago, I purchased a pair of Asics sneakers from the Boyner store in Mall of Istanbul. I wore them only for light, everyday use—no sports, no harsh conditions, no impact. I took great care of them. Still, both shoes tore at the exact same spot, in the same way. This is clearly a manuf...
I bought a pair of Asics running shoes from Boyner’s online store on November 29, 2024. Despite not using them daily and never even running in them, the shoes tore from the upper mesh area within just 3 months. These were marketed as performance running shoes, yet they couldn’t even handle light, ca...
I submitted my ASICS brand shoes, which I had only worn about 10 or 12 times, to the store at Ankara Kentpark Mall on February 20, 2025, due to a tear on the side, under the record number INT13217. On February 27, 2025, I was informed via message that my claim was rejected because the shoes were all...
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I purchased a pair of Asics shoes on December 5, 2025, and during my very first use, they cut into my foot and caused bleeding. I immediately reported the issue to the Asics store at İstinyePark Mall, and they sent the shoes for inspection. Shockingly, the response came back as rejected. I then sho...
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