I purchased a size 42.5 GEL-Nimbus 10.1 Black/Clay Grey shoe from the Asics Turkey website with order number 846UR8727F. After receiving the product, I realized that the size was too small for me and decided to return it. However, because my order has been showing as “packing” for days on the order tracking page, I am unable to submit a return request through the system.
For the past four days, I have been calling customer service daily. Each time, I am told that the issue has been recorded and will be resolved, but my order status has still not been updated, which prevents me from starting the return process. This situation is causing both a delay and inconvenience.
I request that my order status be urgently updated so that I can initiate the return process without any further issues and complete my return.
I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was clearly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I f...
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I was recommended Asics due to my flat feet issues, so I visited the Zorlu Center store and, based on a sales associate’s advice, purchased the Asics Gel-Nimbus 27 instead of the Kayano 31. The staff member assured me that unless I had extreme overpronation or arch collapse, the Nimbus 27 would be s...
I recently made a purchase for a pair of Asics running shoes. I made an error in the sizing and reached out to customer service for assistance. They informed me that I had the option to rectify the situation, cancel the order, or make an exchange at the store. When I inquired about the number of bra...
I recently ordered the Novablast 3 shoes in size 44, black/green, from www.asics.com.tr. Upon receiving the product, I noticed a defect and a crack in the toe box support on the inner lining, prompting me to return it. Despite exchanging it for the same size, I encountered the exact same defect. Bef...
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