As part of our travel plan with Pegasus Airlines between the 19th and 28th, our flight from Ankara to Istanbul, which was originally scheduled to depart at 10:30 AM, was postponed and changed to 12:50 PM. Because of this change in departure time, our planned schedule was disrupted and we experienced a significant loss of time. Due to the inconvenience we faced, we tried to contact customer service but were unable to reach them, and we also spoke with staff at the airport; however, no satisfactory solution was provided. Because of this unilateral change to the flight time, I am requesting compensation for the inconvenience we suffered, a refund of the ticket price, and, if deemed appropriate, additional compensation.
On November 9, 2025, I experienced a serious inconvenience during my Pegasus flights from Prague to Istanbul and then from Istanbul to Gaziantep. My Istanbul–Gaziantep flight was rescheduled from 20:15 to 19:55 without any notification. Even though I had purchased both flights together as a connecte...
Pegasus Airlines suddenly rescheduled my flight from Milan to Istanbul (Sabiha Gökçen), originally booked for Saturday, March 8, 2025, at 16:00, without my consent. The new flight was set at an inconvenient time on the same day at 09:00 AM, causing significant disruption and financial loss. Because ...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
My friend and I booked tickets with Pegasus to fly to Podgorica, Montenegro and faced significant issues on our return journey. Our flight from Podgorica to Ankara was delayed by 3 hours. Then, our connecting flight from Ankara to Istanbul, originally scheduled for the same day at 21:30, was resched...
On June 23, 2025, my Pegasus Airlines flight from Barcelona to Istanbul, originally scheduled for 1:55 PM, was canceled and subsequently departed at 1:55 AM the following day. This cancellation notification for our round-trip tickets, purchased via Pegasus online, was only sent via email after we ha...
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