I recently bought two air conditioners from Arçelik, one with a cooling capacity of 18,000 BTU and the other with 12,000 BTU. I had high hopes that these units would effectively cool down my small rooms. Regrettably, both units are not meeting expectations, resulting in uncomfortably warm rooms. I contacted Arçelik's service team for help, but their response has been very unsatisfactory. They disregarded my concerns without even bothering to conduct a thorough gas test, insisting that there were no problems with the units. Being a loyal customer who has relied on Arçelik for all my home appliances, I must admit that this experience has made me question my decision to choose this brand. I am very unhappy with the level of attention and support I have received from their service team. It is completely unacceptable, and I regret my decision to choose this brand. I strongly encourage Arçelik to step up and take responsibility for finding a solution, as the level of service I received is well below my expectations.
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks. When I contacted them again, they told me that the...
We've been struggling with Arçelik over air conditioners since summer. Dealing with factory schedules and appointments has been a nightmare for around 50 units across three branches. Many units are still out of stock. At our Samsun branch, the installation was botched—an 18,000 BTU unit was replaced...
A week ago, I purchased a brand-new Arçelik air conditioner to get through the summer heat in comfort. The installation was completed, and everything seemed fine. However, during the first week, the unit didn’t cool at all. I called the service team, they came, and replaced the flare fittings on bot...
On June 27, 2024, I purchased a 15,000 BTU air conditioner from Arçelik. During the installation, the unit displayed a CH-38 error. The service technician temporarily resolved the issue by toggling the switch, but the problem persisted. After that, the air conditioner failed to cool and continuously...
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