I purchased an Arçelik air conditioner, and despite it being only a year old, it has started to stop cooling. I called the service twice, and each time they came, they claimed there was no issue with the cooling without conducting any proper checks.
When I contacted them again, they told me that the unit was insufficient for my workplace. If it was indeed inadequate, why didn’t they inform me not to install it when they came for the initial assessment? They are not taking this matter seriously and are essentially lying; the air conditioner is not functioning. Even customers are questioning whether the unit is on or off, while it is indeed running but not cooling.
I am extremely disappointed with Arçelik and feel regretful about my purchase. I expect better service and support for a product that should work as intended.
I bought a brand-new air conditioner from Arçelik, but unfortunately, it doesn't cool at all. I contacted the service team multiple times and practically begged for a week before they finally came. However, they only checked the unit for two minutes and left without doing anything. The technicians s...
I recently bought two air conditioners from Arçelik, one with a cooling capacity of 18,000 BTU and the other with 12,000 BTU. I had high hopes that these units would effectively cool down my small rooms. Regrettably, both units are not meeting expectations, resulting in uncomfortably warm rooms. I c...
Stay away from Arçelik, everyone! As I first explained in my complaint dated July 8, the air conditioner I purchased from Arçelik is still not fixed, despite multiple service calls. Here's the timeline: In our brand-new apartment, the bedroom AC unit stopped cooling. I called Arçelik, and they sent...
Hello! I purchased an Arçelik air conditioner a few months ago, and unfortunately, it has been leaking water from the indoor unit. The service came twice to address the issue and claimed that this situation is to be expected, citing factors like the environment, external influences, and the hot weat...
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