On July 27, 2025, I made a purchase from the Apple Store online and selected the three-installment option, but the payme...nt was charged in a single transaction. I called customer service, but they were no help. I still don’t understand why my order wasn’t processed in installments despite choosing th
I am writing to formally request a refund for the screen mirroring app I purchased from the Apple Store. Unfortunately, ...the app does not function properly. The video and audio are consistently out of sync, and the screen often freezes, making the app unusable. As there was no free trial version avai
I was treated in the worst way possible at the Apple Store at Zorlu Center in İstanbul, Beşiktaş, Turkey. As I was waiti...ng in a standing line for a service, an Arab tourist and his three companions deliberately cut the line and went right in front of me. When I warned him to get back in the line, th
I am truly taken aback by the disappointing experience I encountered with the Royal Match game. It's difficult to compre...hend how game administrators can threaten players without facing any consequences. It’s disappointing that this kind of behavior is ignored on a platform like the App Store, which
Since the latest update, my iPhone 15 Plus has become significantly slower, and the battery life has noticeably decrease...d. Additionally, I am unable to use the Apple Store app. While it appears in the settings menu, it is missing from the home screen, preventing me from updating any of my apps. Thi
While updating my iPhone 12 Pro Max to iOS 18, the device suddenly shut down and wouldn’t turn back on. I initially visi...ted Troy Authorized Service, where they attempted repairs but were unsuccessful and refunded my service fee, advising me to discard the phone as it was beyond repair. As a last re
Our iPhone 12 has been experiencing Wi-Fi connectivity issues. When we initially contacted support, they mentioned a par...t replacement and promised to notify us via email when it was available. However, instead of using the email address we provided, they sent the notification to an email we specific
I purchased a brand-new iPhone 13 from Turkcell, but the phone turned out to be defective. The screen fails to focus pro...perly and displays images as if on a paper-like surface, making it extremely uncomfortable to use. I sent the device for service, where it was inspected and returned with a report
I have called and asked about my adapter order that I placed on the App Store on 16/10/2024 many times and created an ur...gency record. In my last call on 30/10/2024, they said that the cargo was lost and made me wait for 2 weeks in vain by telling me to contact the company I ordered from and condemni
I requested a refund from the Apple Store, and it was approved. The app shows that the money was refunded to my card, bu...t I haven’t received anything in my account yet. The items I returned are no longer accessible, but the refund still hasn’t appeared. I’ve been waiting for days, and I need this is
Whenever I try to download any app, even free ones, the Apple Store keeps redirecting me to the payment page. I’ve tried... entering my card details, but the system won’t accept the card. This has made it impossible for me to download any apps on my iPad 8th Gen. I need help resolving this issue as soo
I made a payment for a game through the Apple Store and later requested a refund. My refund request was approved, and I ...was notified that the amount had been refunded to my account. However, I still haven't received any money in my account. It's frustrating to see the refund marked as completed with
I took my AirPods Pro 2 to the Zorlu Center Apple Store because the right earbud had stopped working completely. After c...hecking, they told me the issue was with the charging case. However, they blamed it on user error and refused to offer any assistance, even though my product is still under warrant
My 10-year-old went ahead and made some in-app purchases on the Apple Store without getting permission from us parents. ...Apple Store approved the transactions without parental permission, despite the discrepancy between the iCloud account owner and the payer's name. In just 5 days, the Apple Store ha
My order for iPhone 15 Pro max 256 GB via Apple Store. It wasn't until later that I realized the color selection error p...aths. I wanted to change the order from black titanium to natural titanium. When I haven't received the product yet and the invoice hasn't even been issued yet, I get the message f
just found out that there were some sneaky Apple purchases on my mobile bill. They added up to around 750-780 TL. Can ...you help me out with this? even though I didn't actually say yes to these transactions, they still happened after I got this Apple code on 11.11.2023. I deleted it right away becau
I bought my iPhone only 4 months ago and I ran into a problem with one of the apps. I went to the Apple Store on Bağdat ...Street to get some help, but instead of solving my problem, they asked me where I bought the phone. When I told them it was from another country, they said they couldn't help and t
I've been having a really bad experience with the Apple Store in Turkey. They took money out of my account without askin...g me first and without letting me know beforehand. What's even worse is that I can't seem to get my money back for these charges that I didn't authorize. It's really annoying becau
My two children, both under the age of 18, made an erroneous purchase through an app that cost a whopping 499 TL. To mak...e matters worse, despite promptly informing the appropriate authorities of this unfortunate situation, I have received a perplexing response—no refund will be issued. This situatio
On September 1, 2023, I went to Akasya Apple because I was having trouble with my Apple Watch SE 2nd Gen, specifically t...he strap and the fit of the watch. My appointment was scheduled for 7:30 PM, but they pushed it back to 7:50 p.m., which was already inconvenient. When I'm a few minutes late for a
I purchased an EnglishCentral Premium membership on September 1, 2023. Unfortunately, the membership I purchased through... the App Store did not activate, so I decided to cancel it. Fortunately, my request was approved, and I received a refund on September 3, 2023. However, I discovered that the amoun
Hello, I purchased an original silicone case from the Apple Store for my iPhone 14 Pro Max. After about 4 months, the ca...se began to peel and show color distortions. I showed the pictures to a technician, who concluded that it was due to user error. This isn't a user error, and this isn't my first ph
I decided to test out an app, so I went to the App Store and downloaded it. To my surprise, funds were deducted from my ...card despite the fact that I had no intention of making a purchase at the time the transaction occurred. I immediately filed a refund request. However, it has been two days and I h
I just found out that my family has been using my Apple account to buy stuff without asking or telling me. I filed a cla...im for a refund on these unauthorized charges within the allotted 30 days but was summarily denied. I would expect better from a reputable company like Apple than this, so please f
