Apple Store Lost My Adapter Order Leaving Me Without a Phone Charger for Weeks

I have called and asked about my adapter order that I placed on the App Store on 16/10/2024 many times and created an urgency record. In my last call on 30/10/2024, they said that the cargo was lost and made me wait for 2 weeks in vain by telling me to contact the company I ordered from and condemning the UPS cargo company. I want to declare this disgrace from here. I have not been able to charge my phone for two weeks and it is still telling me to wait in the App Store. Shame on them too.