While updating my iPhone 12 Pro Max to iOS 18, the device suddenly shut down and wouldn’t turn back on. I initially visited Troy Authorized Service, where they attempted repairs but were unsuccessful and refunded my service fee, advising me to discard the phone as it was beyond repair.
As a last resort, I went to Zorlu Apple. They explained that even if the issue could be resolved via software, the device's lock button was faulty, preventing full functionality. They offered a refurbished device by swapping my screen into another casing but quoted a service fee of ₺33,999.
The problem is clear—if I hadn’t updated, my phone would have worked perfectly. I’ve also witnessed others facing similar issues after the iOS 18 update and visiting Troy for help. Apple has failed to provide a reasonable solution. Given the premium price of the product, I expect better customer support and a fair resolution. I am waiting for a prompt and equitable response to fix this issue.
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
I've had recurring issues with my Apple 12 Pro Max 256GB Pacific Blue model since July 6, 2021, including screen malfunction, SIM card recognition failure, network disruptions, and random shutdowns. In the hopes of finding a solution, I sent the device to the Antalya Markantalya Troy store on June 1...
After installing the new software on my iPhone 13 Pro phone that I bought from Apple, I received the 4013 error and I took the device to the main offices in Apple Zorlu Center on September 15, 2024. They said they would examine it and I gave the device to them, 10 minutes later they came and said th...
My iPhone 14 Pro Max was dropped, and the screen cracked. The warranty is still valid. I requested that the screen be replaced at an authorized service center for a fee. On Monday, June 10, 2024, I took my device to the Troy Authorized Service Provider. They said they could replace the screen within...
On 28.11.2022, I brought my iPhone 11 / 128 GB to Troy Service in Kocaeli. I mentioned my complaints before handing over the device. My complaints are: - The phone's battery dies quickly when used or idle. - I don't charge it 3 times a day. - Phone overheats while using or charging. Less than 24 ho...
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