iPhone 12 Wi-Fi Issue Ignored Despite Warranty and Ongoing Calls

Our iPhone 12 has been experiencing Wi-Fi connectivity issues. When we initially contacted support, they mentioned a part replacement and promised to notify us via email when it was available. However, instead of using the email address we provided, they sent the notification to an email we specifically stated we don’t use. As a result, we missed the deadline, and the issue remains unresolved.

For the past week, we’ve been calling 2-3 times daily, but no one answers. The service center is far from us, and appointments are required, making it impossible to resolve this quickly. This lack of responsiveness and support is unacceptable, especially for a newly purchased phone under warranty. I demand immediate assistance to fix the Wi-Fi issue.