I purchased a brand-new iPhone 13 from Turkcell, but the phone turned out to be defective. The screen fails to focus properly and displays images as if on a paper-like surface, making it extremely uncomfortable to use. I sent the device for service, where it was inspected and returned with a report stating "no issues found." However, I was informed that such display issues may not be detected during standard inspections.
Despite this, I cannot use the phone due to the persistent screen problem. I have already contacted Consumer Rights, but I remain without a phone and feel deeply inconvenienced. I am requesting a replacement immediately. A company as large as this should take responsibility for defective products. I expect a prompt resolution.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
Hello. On June 23, 2023, I purchased an iPhone 13 128 GB from the Gurgencler store. After a few days, I noticed fluctuations in the screen brightness, as if a faulty light was flickering. It's like an electrical surge happening on the screen, and then it stops after a few seconds. I took it to the t...
I ordered an iPhone 11 64 GB on March 27, 2023, using order number 20235138836 at https://www.turkcell.com.tr/pasaj. The item was given to me on March 31 in the afternoon. When I took the phone out of the box and checked it, I saw that it was broken. I called Turkcell Pasaj's customer service to ask...
I reside in the heart of Adana, and my Turkcell internet is hardly functional—it has a tough time loading even the simplest pages or apps, as if it's only managing one or two bars at best. This issue has persisted for a considerable duration, and I’ve exhausted all possible solutions on my part to r...
purchased an iPhone 14 from the Teknosa store, but within just two months of buying it, I noticed a problem with the rear camera. When zooming in on any object, the camera failed to focus properly, resulting in blurry images. I took the phone to the store, and they sent it to the warranty service. H...
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