Anadolu Sigorta Canceled My Coverage Despite My Renewal Payment

Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer wanted to work with the agency, and that I preferred to work directly with the central office. On April 27, 2025, I sent the authorization letter and received confirmation. However, when I tried to make the payment through the app, although the bank accepted the 3D security confirmation, the page kept giving an error — I reported this issue 4 times. On April 10, 2024, during a phone call, I was told that K*** from the sales team was handling my case and that she should have provided me with updates. They informed me that the payment error occurred because my policy number was missing from the document. I mentioned that I had opened 7 support tickets regarding this issue, but no one had informed me of this in writing or verbally. When I raised concerns about losing my 30-day payment window, they admitted it was Kübra’s mistake. I am astonished that a company like Anadolu Sigorta operates with such an unprofessional and careless system. Every person I speak to gives me different information. The staff seem completely unaware of the previous reports and conversations, and I’m suffering the consequences of their street-vendor-level way of doing business.