I’ve been renewing my home insurance with Anadolu Sigorta for 8 years, paying my premiums diligently. However, after a fire caused by an electrical fault in December burned one room and left heavy soot damage throughout the house, I’m appalled by their handling of my claim. The adjuster they sent didn’t request estimates or invoices from me, despite the policy stating that fire-related procedures require these. Instead, they assessed the damage and issued a payout that was far below half of the repair costs.
When I questioned this, they claimed the payment was based on market conditions, but it’s clear they’re avoiding their obligations. As a long-time customer, I’m deeply dissatisfied with Anadolu Sigorta’s failure to follow proper procedures, neglecting their customer’s needs, and not addressing the damage fairly.
Anadolu Sigorta, I demand that you reassess my claim immediately and compensate me appropriately based on the policy terms. Treating loyal customers this way is unacceptable!
For the past two years, I've had my DASK and home insurance with Anadolu Sigorta. Under policy number 1486419022, my home’s ceilings have darkened due to rain. I opened a claim and requested an adjuster. When the adjuster arrived, they didn't even inspect the damaged area properly; they just took a ...
Under my Allianz Home Insurance policy, I filed a claim about two months ago for damage to our house. Despite having a claim file numbered 2025 YB 14297/1, the compensation amounting to approximately ₺600,000 has still not been paid. The insurance company keeps coming up with different excuses to av...
I purchased an extended comprehensive insurance policy with Ray Sigorta. On June 20, while the vehicle was in motion, it suddenly caught fire in the engine compartment. Over a two-month period, I provided all the information and documents they requested. I'm well aware of their significant efforts t...
My vehicle was rear-ended, and Anadolu Sigorta, the insurer of the 100% at-fault vehicle, refuses to cover the damage to my tail light. Despite having no fault, the Anadolu Sigorta appraiser insists I must pay for the tail light damage out of my own pocket. They are neglecting to cover the damage th...
I hold a comprehensive insurance policy (No. 1134302125) with Anadolu Sigorta for my 2023 SsangYong vehicle. After an accident that occurred on July 24, 2025, I filed a claim, but it has been nearly three months, and I still have not received my compensation payment. Throughout this period, I have c...
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