Anadolu Sigorta Left Me Without Compensation After My Motorcycle Was Written Off
As a result of the accident I had with my motorcycle on 01.11.2024, my motorcycle, which had insurance from Anadolu Sigorta, was written off. After the writing off, no information was given to me by the Expert and the insurance company about the amount to be paid. Despite the fact that the inspection was completed after the agency I had it done sent e-mails many times, the incident was delayed by informing me that the inspection was ongoing. During this process, the price that Expert gave for the engine for writing off (without my knowledge) remained far below the market and caused me to be aggrieved. And the worst part is that your engine was put up for sale through another intermediary company, and in order for this engine to be sold, this intermediary company took power of attorney from me, and my vehicle was sold to 3rd parties on 07.01.2025, in a written-off state. On this date, the people who bought the vehicle deposited the money to the autogong company, went to the service and got the engine. And they put an ad on Sahibinden and sold the engine. I am being misled by the autogong company that the insurance company has forced us to deal with, without paying my money. Anadolu Sigorta is definitely an unreliable company. It is a company that transfers people's money or property to itself and considers unfair gains as profit.
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Here is the translated text:
In the complaint I filed with Anadolu Sigorta due to non-payment, they falsely claimed that the motorcycle was sold on 28.10.2024 and that the insurance policy was prepared on this date, and that I had an accident 3 days later, as one of their behaviors to avoid payment. Additionally, in the messages they sent, they stated that the settlement agreement was ready on 04.12.2024, but the fact that I was only able to access the original settlement agreement on 05.01.2025 through my own means, despite the agency sending multiple emails, shows the ugly face of Anadolu Sigorta that needs to be seen. Anadolu Sigorta, which stated that the salvage operations were completed on 13.01.2025, continues its disgrace upon the salvage company stating that the operations were completed on 09.01.2025. My motorcycle was declared a total loss by Anadolu Sigorta and was taken from me with the promise that it would be sold to third parties and the insurance amount would be paid, but no payment has been made. During this process, it has become impossible for me to purchase the same motorcycle and prices have increased exorbitantly. Their false claims and the process have been verified with pictures.
A notification with the number 5681671 has been created regarding the subject you shared. The matter will be evaluated with care, and you will be informed as soon as possible. Sincerely, ANADOLU SİGORTA Customer Communication Center
Anadolu Sigorta has shown how disrespectful they can be by victimizing their customers in an increasingly ugly manner. In the complaint they filed, they falsely claimed that the motorcycle was sold on 28.10.2024 and that the insurance policy was prepared on this date, and that I had an accident three days later, which is one of the disgraceful actions they took to avoid paying. Additionally, in their messages, they stated that the settlement agreement was ready on 04.12.2024, but I only managed to obtain the original of the settlement agreement on 05.01.2025 through my own means after the agency sent multiple emails. This shows the ugly face of Anadolu Sigorta. Anadolu Sigorta claims that the salvage operations were completed on 13.01.2025, but the salvage company stated in their messages that the operations were completed on 09.01.2025, showing that Anadolu Sigorta continues with their disgraceful actions. My motorcycle was declared a total loss by Anadolu Sigorta and sold to third parties, with the proceeds not being paid to me but used for their own benefit, and they have gone beyond disgrace by making threatening remarks to me regarding the payment. All incidents have been confirmed with photographs.
Regarding your application, information has been provided via email by our authorities concerning your notification with the number 5681671. Sincerely, ANADOLU SİGORTA Customer Communication Center
