The private health insurance provided by the institution where I used to work seems to continue in the e-government. I called Anadolu Sigorta and said: "I left my job, can I use the policy because it says it is in effect?" When I asked, they said: "Yes, you can use it until 14.01.2025". When I said, "If I go and get examined, I won't be charged afterwards, right?", he said no, I won't be charged. I went for an examination because he directed me this way, and my insurance did not cover it. I quit my job. If I had the means to pay for this, I wouldn't call the insurance company and ask for confirmation more than once. Now I demand compensation for this grievance and they return to me as follows: 'Our customer representative guided you correctly'. Well, now they say go and get examined, no one will ask you for money, so I go and have to pay money. I don't work, money doesn't come to me out of thin air. And the provision unit tells me, "Didn't our friend direct you to the provision unit? We can at least try as if the procedure is being done from the hospital, check whether a fee will be charged or not, and direct you that way." You leave people who don't know the job there as representatives and we are the ones who are the victims. Who will pay this money now? There can never be trust in your company, your vision, or your employees.
The insurance institution made an exception and did not pay even though I did not have an exception. Since 2006, I have private health insurance. About 3 years ago, I switched from Acıbadem insurance to Anadolu insurance. I had no exceptions. In 2021, I had one low-dose blood pressure medication wri...
Hey everyone, I want to share our frustrating experience with Anadolu Sigorta's supplementary health insurance. We've been using it for two years without any major issues until March 18, 2024, when our baby was born, and we insured them too. We specifically requested coverage at the hospital where o...
For the past three years, I have been purchasing a family package supplementary health insurance from Anadolu Sigorta. At the beginning of April, I informed the agent that our renewed policy should include the hospital and pediatrician we follow. However, when we visited the eye clinic of the same h...
Despite making the renewal payment for my supplementary health insurance to the agency, I found out at the hospital that I actually had no active coverage. I called customer service and explained that I had been left in a difficult position because my policy period had expired, that I no longer want...
Since September 2018, I have purchased supplementary health insurance from Doğa Insurance for 2 years, Ethica Insurance for another 2 years, and finally AXA for 2 years. Over the past 2 years, my treatments have been carried out through this service. In 2019, it was determined that I needed to under...
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