Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, instead of honoring their commitment, they accused me of misuse, even though I am well-versed in technology. When I requested a report documenting the malfunction, they refused to provide one, despite it being my legal right. Furthermore, they failed to return my product to me, despite taking no action for about 1.5 months. Even though the legal service period had expired, they neither sent a replacement nor issued a refund. Their actions are a clear violation of the law, and I am left with no choice but to take legal action. It's truly disheartening to see such a large company working with such unprofessional practices. My experience with Amazon.tr has been nothing short of regrettable.
I frequently buy from Amazon Turkey, but I've recently received intentionally incorrect items with my orders. I ordered a syrup cooler, but it arrived as the incorrect item. I filed a complaint but decided to accept the device anyway, reasoning that it was a one-time blunder. However, in subsequent ...
On March 13, 2023, I purchased a Cosori Airfryer directly from Amazon.com.tr. Mold began to grow on the Airfryer after about three months. I contacted customer service and asked them to send it in for warranty service. Surprisingly, they informed me that there is no service center in Turkey and that...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
407-3765303-2413102 is the order number. I've lost count of how many customer service representatives I've spoken with in the last two months. On December 8, 2022, I purchased a Cosori brand air fryer from amazon.com.tr and returned it to their warehouse due to a complaint about the right side of th...
I have been using Amazon.com.tr intensively since it first entered Turkey. However, my recent experiences show that the Turkish branch of this company has started to exhibit the attitudes of established e-commerce companies in our country. In other words, they've stopped being customer-focused and h...
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