My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and since they did not have the same or equivalent product, they sent it with an exchange or return letter (there is the sent document attached). Of course, I contacted amazon.com.tr, where I bought the product. I sent the change letter sent by the service to the e-mail address they requested, and the response I received was shocking. Customer service said that since 2 years have passed since the purchase of the product, they cannot make any exchange or refund. I said, I sent the product on July 4, the decision to exchange or return was made within the scope of warranty, how can you not accept this? They cut it short because we couldn't make a change. I have been buying products from Amazon for years, not only from Amazon TR, but also globally, I realized that there is no such thing as customer satisfaction at amazon.com.tr. They didn't even help me when I was right. I will file my lawsuits to the full extent of my legal right.
The warranty period of the SteelSeries Aerox 3 Wireless gaming mouse that I ordered from Amazon Turkey on November 6, 2023 began on the date it was delivered to me and was stated as 2 years. Since the product could reach me no earlier than November 7, 2023, it was still under warranty on the date th...
For the mouse I bought from Amazon.com.tr (via Amazon Us) on 27.04.2023, the right and left clicks stopped working. The product I bought has a 2-year Razer Warranty and I contacted Amazon to get the product under warranty. When I talked to Amazon, they told me that I should contact Providyo and that...
I purchased a SteelSeries headset from Amazon on October 30, 2023, and sent it for warranty on July 2, 2024, because it was broken. On July 3, 2024, they returned the headset with a document required for a refund. I contacted Amazon and informed them that I had sent the product and the document and ...
Hello, I'm Barış, and I'd like to share my frustrating experience with a product I purchased on Amazon.tr. I bought an air fryer, but it broke down shortly after I received it. I followed the proper procedure by returning the defective product to their warehouse for an exchange or refund. However, i...
I purchased Baseus wireless earphones from Amazon.com.tr on September 7, 2022. I initiated a return process because I was not satisfied with the product's performance, but even after waiting for 4 months, they did not refund the product. I realized that it was not going to happen (meanwhile, the pri...
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