My Never-Ending Struggle with Amazon's Broken Cosori Airfryer
407-3765303-2413102 is the order number. I've lost count of how many customer service representatives I've spoken with in the last two months. On December 8, 2022, I purchased a Cosori brand air fryer from amazon.com.tr and returned it to their warehouse due to a complaint about the right side of the drawer not closing properly. My request was denied because the warehouse claimed it was due to user error. I reluctantly agreed and requested that my product be returned so that it could be sent to technical support. My product, on the other hand, did not return from the warehouse for over a month. At this point, I felt like a victim, but the ordeal didn't end there. My product finally arrived via Aras Kargo more than a month later, just two days after I filed a complaint with the Consumer Arbitration Board. To my surprise, the product arrived with a broken drawer handle, so I refused to accept it and filed a report. The product has been returned to your warehouse. It was returned to me on September 26, 2023, but it arrived in the same broken condition. Please put yourself in my shoes and consider how anyone could accept such a situation. I don't want the faulty item you sent me; I want a refund. I continue to shop with you on a daily basis, and I do not deserve to be treated this way. Please put a stop to this injustice and compensate me.
Progress
Order No: 407-3765303-2413102 Hello, I have lost count of how many customer service representatives I have spoken to in the last 2 months.
I sent the Cosori brand air fryer drawer, which I purchased on 08.12.2022, to your warehouse due to a complaint that the right side of the drawer does not close completely.
The warehouse responded with user error and rejection. I accepted this and requested to send it to the technical service. I asked for my product back, and it did not return from the warehouse for more than 1 month. Do you think I have been victimized so far? I think yes.
However, the series of events did not stop there. My product, which could not return from the warehouse for 1 month, reached me via Aras Kargo 2 days after my application to the Consumer Arbitration Committee. The product, which I sent to you packaged as I first received it, with only the complaint of the drawer not closing completely, reached me with the drawer handle broken, and I did not accept the cargo and had a report prepared. The product returned to your warehouse. However, the warehouse sent the broken product back to me, and it reached me on 26.09.2023. We opened it again with the courier, and the same broken product was sent to me.
I would like to ask you to empathize and consider who and how could accept such a situation. I send the product to you with a complaint, you reject it, and then you send it back to me broken. I call your 50 different customer representatives every day and explain the issue, and I get the response that they talked to the warehouse, but they rejected it, and there is nothing to be done. I do not understand how and in what way you keep yourself out of the situation by sending me a broken product.
The situation has truly become a subject for the main news bulletin, both comical and painful. I do not want the product you sent me broken. I request a refund. I still shop from you every day and do not deserve such treatment. Please put an end to this injustice and resolve my grievance with a refund.
