Complaint About Amazon.com
I am writing regarding a serious issue with my Amazon.com account and a cancelled order that has still not been resolved, as well as the way I have been treated by customer service. On 21 June at 12:13 I placed an order on Amazon.com from the UK and selected same-day delivery. The total amount of the order was £31.18, which was taken from my bank account. After receiving the order confirmation email, I then received another email at 12:19 stating that my order had been cancelled and my order history deleted due to suspicious activity on my account. At the same time, my account was effectively locked and I have been unable to use it since. Starting from 22 June, I contacted Amazon customer service three separate times about this issue. Each time I spoke to different people, explained the situation in detail and was told that I would receive an update within 48 hours. No one got back to me on any of those occasions and my issue remained unresolved. Today I called again, explained everything that had happened and referred to the previous calls and unfulfilled promises of a 48‑hour update. The customer service representative I spoke to today was rude, did not provide any information or guidance on what to expect next and hung up the call without answering my questions. I request that Amazon immediately investigates this matter, unlocks my account, refunds the £31.18 that was taken from my bank account for the cancelled order and restores my account usage. I also expect a clear written explanation of why my order was cancelled and my history deleted, and an apology for the unprofessional behaviour I experienced from customer service and for the lack of any follow‑up despite repeated promises of an update. I would like this issue to be resolved as soon as possible so that I can safely use my Amazon account again.
