I bought an iPhone 12 mini from Amazon as a surprise for my spouse, whose phone had broken. I had to take a cash advance on my credit card to buy it, and the interest is still accruing daily for a product I still don't have. Unfortunately, despite the fact that the specified delivery date has passed, the order has not arrived, and the same phone is now out of stock. After numerous conversations with customer service representatives, Ms. Güneş informed me on July 24, 2023, at 11:45 a.m. that the difference between the price I paid (24,899 TL) and the current price (32,899 TL) had been credited as an "exception." She also mentioned that if I wanted, I could switch phones for the price difference. When I called Amazon today, they denied any such procedure and said Ms. Güneş had given incorrect information. This has caused both financial and emotional distress, and I am deeply disappointed that Amazon, a reputable company, would shift the blame to me, the customer. I demand that Amazon send me a recording of my conversation with Ms. Güneş, which occurred on the specified date and time so that I can exercise my rights properly. If they do not comply, I will be forced to take legal action, which I hope to avoid.
I bought a brand-new iPhone 13 Pro Max from Amazon.com not too long ago. But to my surprise, after only 10 months of using the phone, I found out that it was actually a used phone that had been fixed up and sold to me as new. In addition, this happened 14 months into the warranty. Officials from App...
I ordered a new iPhone 13 (128 GB) through Amazon on November 11, 2024, using the trade-in promotion offered by Apple Troy. My old iPhone 7 (32 GB) was sent to EasyCep, the intermediary for this promotion. According to the terms, I was to receive ₺4697 in total: ₺1697 upfront and the remaining ₺3000...
I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly...
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to ...
On November 13, 2024, I purchased an Apple iPhone 16 Plus (128 GB) phone from Amazon, an Amazon seller (especially trusting the brand). Amazon had made a campaign, ₺8,510 would be sent to the person who gave the old phone. This shipment would be made by its partner Easycep. We received the phone, Ea...
Comments