I ordered a new iPhone 13 (128 GB) through Amazon on November 11, 2024, using the trade-in promotion offered by Apple Troy. My old iPhone 7 (32 GB) was sent to EasyCep, the intermediary for this promotion. According to the terms, I was to receive ₺4697 in total: ₺1697 upfront and the remaining ₺3000 within 30 days. However, after waiting 40 days, I contacted EasyCep, only to be told that I was not eligible for the additional ₺3000 support because my purchase was made through the Apple Troy store on Amazon.
Before ordering, I twice confirmed with Amazon’s customer service that the trade-in promotion applied to purchases from Apple Troy. Recordings of both calls (at 12:53 and 16:45 on November 11, 2024) clearly show their representatives assured me I would face no issues. Despite providing these recordings as evidence, the promised ₺3000 has not been paid.
I request Amazon and Apple Troy to resolve this issue immediately and ensure the campaign amount of ₺3000 is transferred to my account. My frustration grows as I provided clear proof of their assurances. I demand fair treatment and fulfillment of the promotion terms.
On November 13, 2024, I purchased an Apple iPhone 16 Plus (128 GB) phone from Amazon, an Amazon seller (especially trusting the brand). Amazon had made a campaign, ₺8,510 would be sent to the person who gave the old phone. This shipment would be made by its partner Easycep. We received the phone, Ea...
I bought an iPhone 12 mini from Amazon as a surprise for my spouse, whose phone had broken. I had to take a cash advance on my credit card to buy it, and the interest is still accruing daily for a product I still don't have. Unfortunately, despite the fact that the specified delivery date has passed...
I bought a brand-new iPhone 13 Pro Max from Amazon.com not too long ago. But to my surprise, after only 10 months of using the phone, I found out that it was actually a used phone that had been fixed up and sold to me as new. In addition, this happened 14 months into the warranty. Officials from App...
I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly...
I bought two mobile phones from Amazon TR on the 22nd and 23rd of July. The one I paid 7899 ₺ for on the 22nd never arrived, while the one I paid 6741 ₺ for on the 23rd was delivered. Despite initiating returns both online and over the phone, the refunds haven't been processed. They keep stalling, c...
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