Amazon Did Not Deliver My Samsung Galaxy S25 Plus Order
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to request a refund for the price difference. I was told this wasn’t possible and was only offered assistance with returning the original item. As a result, I placed a new order for two units at the discounted price (one for myself and one for my mother), with a listed delivery date of July 11. However, the products were never delivered. Although the tracking status claimed they had “departed from the facility,” there was no update, and nothing arrived. On July 15, I contacted customer service again to report the issue, pointing out that even international orders arrive faster, and yet, a product sold directly by Amazon remained missing for days. I was offered a ₺100 ($2.49 USD) gift voucher as a gesture of compensation, which I found dismissive and far from adequate. As of today (July 16), the items have still not been delivered. Upon further contact with customer service, I was told the items were now out of stock, and a refund would be processed, with a vague promise that I could reorder at the same price if they became available again. Throughout this experience, no product has been delivered, no commitment has been fulfilled, and none of my lost time, financial difference, or the opportunity cost has been acknowledged. Meanwhile, the return window for the device I initially purchased at ₺54,808 is about to expire, and I am left with no resolution or clarity on whether I should return it or hold on in vain.
Today (July 17, 2025), I was called again by customer service and unfortunately, the issue has now become not only a financial problem but also a moral one. During my conversation with the customer representative, I stated that the 100 TL 'compensation' offer made on July 15 was far from addressing the many problems such as the complicated process, non-delivery of products, and loss of time; that no product was delivered, no refund was issued, and no solution was provided. Following this, the representative addressed me in a disrespectful and condescending manner that is not appropriate for a customer. In particular, a suggestive and inappropriate remark was made: 'Do you have a financial expectation?' This is not only personally offensive to me, but also extremely unfortunate and hurtful in terms of Amazon’s corporate reputation. The issue is no longer a technical glitch, but a direct violation of customer rights, communication ethics, and consumer dignity.
