I purchased an iPhone 14 on May 15th, and without even opening the box, I initiated a return request on June 1st. The product was picked up by the courier on June 2nd and delivered to Amazon's warehouse. However, it's been almost 2 months now, and I still haven't received my refund. After repeatedly contacting Amazon.com.tr, they keep giving me the runaround with excuses like "wait for 72 hours" and "depot issues." Every time I call, a different customer service representative offers a new excuse, from missing address information to delayed processing due to holidays and busy periods. I feel like they're just feeding me a bunch of excuses to avoid giving me my refund. The situation is beyond frustrating, and I've spent hours on the phone with them, explaining the same issue over and over. The current price of the phone has increased significantly since I made the purchase, and Amazon.com.tr still hasn't refunded my payment of 31,498.99 TL. I'm losing patience with their unhelpful responses and lengthy delays.
I bought two mobile phones from Amazon TR on the 22nd and 23rd of July. The one I paid 7899 ₺ for on the 22nd never arrived, while the one I paid 6741 ₺ for on the 23rd was delivered. Despite initiating returns both online and over the phone, the refunds haven't been processed. They keep stalling, c...
I canceled the iPhone I ordered on 06.03.2023 before receiving it, and the courier company informed me that the phone had been returned to Amazon. Despite the fact that it has been eight days since the return, the relevant order fee has not been refunded to me, and my money has not been returned. De...
On May 10, 2024, I purchased a smartphone from Amazon.com.tr. As a Prime member, I expected the package to be delivered to a pick-up point the next day. However, I still haven't received any reliable information about my shipment, and it's now the 17th. Amazon customer service claimed they had spok...
I cannot receive a refund for a product or products that I do not own. I purchased a laptop from Amazon.com.tr, however owing to earthquakes in Malatya, we are currently in an emergency. Because of the earthquakes and our evacuation, the merchandise they supplied was returned as an unopened parcel w...
I bought a brand-new iPhone 13 Pro Max from Amazon.com not too long ago. But to my surprise, after only 10 months of using the phone, I found out that it was actually a used phone that had been fixed up and sold to me as new. In addition, this happened 14 months into the warranty. Officials from App...
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