I recently ordered a Philips water heater from Amazon with a one-day delivery guarantee. I was waiting for it to arrive after it was shipped by MNG Cargo. When I checked the website, it said the product had been returned, but I had never requested a return. When I contacted customer service about the problem, they assured me that the product would be delivered soon. However, the product never arrived, and no tracking information was provided. They refunded the purchase price without explanation, but when I went to order the product again, the price had risen by about 200 TL. This is unacceptable, and I feel taken advantage of. I demanded a 200 TL coupon to make up for the price difference, but they refused, claiming they couldn't send the product. Why did they sell me a product that they were unable to deliver? I've been waiting for the product for four or five days, and I'd like to get this problem resolved as soon as possible. I'm very unhappy because of this problem.
I recently ordered a Philips Airfryer from my wife's Amazon.com.tr account. Unfortunately, the product arrived with a broken handle, so I requested a replacement. However, Amazon's customer service informed me that they would only exchange the product if it became available in stock. They also sugge...
I recently placed an order on Amazon, but my package has yet to arrive. Despite providing me with a tracking number, Amazon Turkey did not ship the product from their warehouse. MNG claimed they had no record of such a shipment when I contacted them. After days of frustration, it dawned on me that s...
I purchased a Philips electric vacuum cleaner from Amazon. After about 1.5 months, the vacuum suddenly stopped working. I contacted Amazon customer service, and they offered to either accept a return or provide a replacement. When I requested a replacement, they gave me a shipping exchange number. I...
On November 1, 2024, I purchased a Philips iron from Amazon for ₺4399. The product was listed under the Prime Opportunity category, which promised a refund of the price difference if the product's price dropped in November. On November 16, the price dropped to ₺4139, so I contacted customer service ...
I purchased a Philips XXL Airfyer from Amazon Turkey on November 2, 2022. The words "If there is any discount throughout November, the difference will be repaid" were put in bold characters at the top of the page. They responded to my email on December 11 and said they would issue a refund of 700 TL...
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